Callan Bignoli | Emily Ferrier |Whitni Watkins
A conversation between a librarian and a library user, usually at a reference desk, in which the librarian responds to the user's initial explanation of their information need by first attempting to clarify that need and then by directing the user to appropriate information resources.
1. Establishing rapport
2. Determining the question
3. Developing a strategy & communicating it to the user
4. Closing the Interview