Callan Bignoli • @eminencefont
Emily Ferrier • @emilycr0w
Whitni Watkins • @_whitni
Robyn York (moderator) • @BFHSlibrary
A conversation between a librarian and a library user in which the librarian responds to the user's initial explanation of their information need by first attempting to clarify that need and then by directing the user to appropriate information resources.
1. Establishing rapport
2. Determining the question
3. Developing a strategy & communicating it to the user
4. Closing the interview
5. Following up
Listen actively
Empathize with tech ability
Be mindful of time - evaluate immediacy of need & desired depth of information
Get familiar with unfamiliar topics
Defining the need together
Researching & presenting solutions
Partnering with end users to create better tools
Group and one-on-one instruction