Meeting People
Where They Are
An Introduction to
Service Design in Libraries
Callan Bignoli • @eminencefont
Assistant Library Director
for Technology
Public Library of Brookline
Lauren Stara • @lstara
Library Building Specialist
Mass. Board of Library Commissioners
Intros
Who are we?
What is service design?
When we combine these:
Service Design is a plan or protocol
for carrying out or accomplishing
a contribution to the welfare of others.
UNIFIED BRAND &
VISUAL IDENTITY
New York Public Library
New York Public Library
READILY
AVAILABLE &
IDENTIFIABLE
STAFF
FINDABILITY
ACCESSIBLE, BUT...
FINDABILITY
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FINDABILITY
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FINDABILITY
